Hundreds of Sky Mobile users report internet issues amid outage (2024)

11th Apr 2024, 21:08By Matthew Aquino

Reports drop

Reports have dropped significantly below 300 on Downdetector for broadband provider Sky but the company still acknowledges the issues users are dealing with.

11th Apr 2024, 21:00By Matthew Aquino

Learn about broadband speeds

Knowing what speed you need your broadband to be can be difficult, but having the right speed for you is more important than ever.

With that in mind, here is a handy guide for broadband speeds:

• 0.5 megabits per second – Required broadband connection speed
• 1.5 megabits per second – Recommended broadband connection speed
• 3 megabits per second – Recommended for SD quality
• 5 megabits per second – Recommended for HD quality
• 25 megabits per second – Recommended for 4K quality

11th Apr 2024, 20:30By Matthew Aquino

Users may receive compensation

You may be entitled to compensation if you have suffered issues with your internet, call, or mobile services.

Internet firms usually pay out £8 for each day broadband andhomephone services are not repaired after two full days of no service.

They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice.

Plus, you’ll get £5 for each calendar day delay to the start of the new service. This is usually automatic.

11th Apr 2024, 20:00By Matthew Aquino

Customer shares issues

Sky users are sharing the issues they are experiencing with the broadband service provider after it went down for the second time today.

11th Apr 2024, 19:30By Matthew Aquino

Learn how to reset your Sky Broadband router

You may want to try rebooting your Sky broadband router to see if that fixes your internet issue.

To do this, turn your router off from the main plug, wait 30 seconds, and then turn it back on.

There’s no guarantee this will fix any broadband problems.

11th Apr 2024, 19:00By Matthew Aquino

How can you check the status of your internet?

Sky has a dedicated page where you can check whether you’re suffering from a broadband outage, and if an issue is widespread in your area.

You can also use it to check the service for Sky TV, Sky TV apps and Sky mobile services.

This linkwill take you to the website, where you can enter your landline number to check the service.

You can also run a test on your home wifi to see if there’s anything you can do to get it up and running again.

11th Apr 2024, 18:30By Matthew Aquino

Customers continue to complain

Sky users are sharing their frustration on social media after the broadband service went down for the second time today.

11th Apr 2024, 18:23By Matthew Aquino

Reports continue to rise

Reports have now reached over 1,200 as Sky is currently investigating the issue.

11th Apr 2024, 18:18By Matthew Aquino

Sky is 'investigating the issue'

4G and broadband provider Sky have informed customers they are investigating the current issues.

11th Apr 2024, 18:12By Matthew Aquino

Sky customers are furious

Sky users are taking to X, formerly known as Twitter to complain about the broadband provider going down for the second time today.

11th Apr 2024, 18:08By Matthew Aquino

Sky users are experiencing issues across the UK

Below is a map of the UK provided by Downdetector which shows where users are experiencing the most issues with the broadband provider.

11th Apr 2024, 18:00By Matthew Aquino

Sky users experiencing multiple problems

Sky customers are reporting multiple issues with the broadband service on Downdetector.

11th Apr 2024, 17:54By Matthew Aquino

Sky is down

Over 1,000 users are reporting issues with the broadband provider on Downdetector.

11th Apr 2024, 11:00By Henry Moore

A handy broadband speed guide

Knowing what speed you need your broadband to be can be difficult, but having the right speed for you is more important than ever.

With that in mind, here is a handy guide for broadband speeds:

• 0.5 megabits per second – Required broadband connection speed
• 1.5 megabits per second – Recommended broadband connection speed
• 3 megabits per second – Recommended for SD quality
• 5 megabits per second – Recommended for HD quality
• 25 megabits per second – Recommended for 4K quality

11th Apr 2024, 10:30By Henry Moore

Sky broadband down: How do I check the status of my internet?

Sky has a dedicated page where you can check whether you’re suffering from a broadband outage, and if an issue is widespread in your area.

You can also use it to check the service for Sky TV, Sky TV apps and Sky mobile services.

This linkwill take you to the website, where you can enter your landline number to check the service.

You can also run a test on your home wifi to see if there’s anything you can do to get it up and running again.

11th Apr 2024, 10:00By Henry Moore

Users fume amid outage

Sky Mobile customers have taken to social media to fume amid this morning's outage.

One raged: "Sky Mobile is down for a second time this week. When do you expect this to be resolved please?"

Another said: "Sky Mobile is down again!! Such patchy service this week. What's going on?!?"

A third complained: "Sky Mobile down AGAIN. Must be a record now."

And a fourth added: "Sky Mobile is down in Leeds. I have a phone that won't wok for anything if I turn off my WiFi and I need to leave for work soon."

11th Apr 2024, 09:27By Henry Moore

Sky Mobile suffers outage

Sky Mobile customers have been hit with internet connection problems this morning.

Confirming the issues, Sky said: "We are aware that some Sky Mobile customers are experiencing issues with their 3G/4G/5G services.

"We are investigating the issue and we are sorry for any inconvenience this may be causing."

10th Apr 2024, 11:51By Louis Allwood

How to reboot your router

You may want to try rebooting your Sky broadband router to see if that fixes your internet issue.

To do this, turn your router off from the main plug, wait 30 seconds, and then turn it back on.

There’s no guarantee this will fix any broadband problems.

10th Apr 2024, 11:00By Louis Allwood

What problems are customers facing?

According to DownDetector, over 90% of issues with the outage are in relation to problems with their internet connection.

Around 5% of issues reported relate to a total blackout of services whilst 3% are concerned with mobile phone issues.

10th Apr 2024, 10:30By Louis Allwood

Outage heatmap

This heat map shows where user-submitted problem reports are concentrated over the past 24 hours.

It is common for some problems to be reported throughout the day.

Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.

10th Apr 2024, 10:00By Henry Moore

How to test your internet speed

There are loads of online tools that let you test your internet speed.

But arguably the most popular is Speedtest.net by Ookla (a US data firm), which you can findhere.

You can also download the app here:

• Speedtest on iOS –download
• Speedtest on Android –download

It tests your speeds in a number of ways using local servers, giving you a fairly accurate representation of your real-world download speeds.

Remember that if you're testing on mobile, make sure you're connected to WiFi to test the broadband speed. Otherwise, you'll be checking your mobile speeds instead.

So are you getting the right speeds?

Check with your internet provider, log into your broadband account or take a look at your bill to find details of your package.

A simple search should tell you what speed you're getting.

10th Apr 2024, 09:30By Henry Moore

Which areas have been affected by today's outage?

Sky confirmed this morning that a number of areas in the UK are facing problems with their broadband today.

This includes:

• ACCRINGTON
• ASHTON ON RIBBLE
• ATHERTON
• CATFORTH
• GREAT HARWOOD
• KIRKHAM
• LEIGH
• RAMSBOTTOM
• TOTTINGTON
• CULCHETH
• BURY

10th Apr 2024, 09:00By Henry Moore

Reports begin to fall

User reports of an outage at Sky have begun to fall, according to Downdetector.

Sky Broadband confirmed today that a number of isolated areas are facing issues with their internet connection.

The problem is not believed to be nationwide.

10th Apr 2024, 08:30By Henry Moore

Am I entitled to compensation?

You may be entitled to compensation if you have suffered issues with your internet, call or mobile services.

Internet firms usually pay out £8 for each day broadband andhomephone services are not repaired after two full days of no service.

They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice.

Plus, you’ll get £5 for each calendar day delay to the start of the new service. This is usually automatic.

10th Apr 2024, 08:14By Henry Moore

Sky comments on outage

Sky confirmed that today's outage is localised and is not impacting customers nationally.

A Sky Broadband spokesperson said: "We are aware of an issue impacting some Sky Broadband customers. We're working to get these impacted customers back online as soon as possible."

Impacted areas include:

• ACCRINGTON
• ASHTON ON RIBBLE
• ATHERTON
• CATFORTH
• GREAT HARWOOD
• KIRKHAM
• LEIGH
• RAMSBOTTOM
• TOTTINGTON
• CULCHETH
• BURY